Conflict Management Through Council and Nonviolent Communication
One of the most common challenges we see in organizations is the lack of ability to handle and negotiate conflicts. Our definition of conflict is any interaction that is less than positive or neutral. As you can imagine, conflict is a daily occurrence in business and provides an opportunity for team members to be honest, to listen fully and to have breakthroughs in creativity, working relationships and results. We provide conflict management and conflict resolution trainings and processes throughout the Denver, Colorado area and beyond.
Most people see conflict as something to be avoided. We train you to turn conflict into opportunities. We can help your team have breakthroughs in letting go of personal agendas and moving through conflicts in order to create stronger team dynamics.
The processes that we engage for conflict management are Council and Nonviolent Communication. Council is the practice of speaking and listening authentically. Through honest expression and non-judgmental listening, Council inspires a non-hierarchical form of communication that reveals underlying, unexpressed needs and points the way to solutions. Nonviolent communication provides a framework for moving through conflict into solution-oriented requests. Both methods are learn-able in a day-long training with recommended follow-up sessions.
A specialized Council Trainer is also available to assist with one-on-one mediation and conflict resolution.
Learning Objectives & Program Results
- Increase in proactive communication
- Better working relationships
- Increased level of trust
- Letting go of personal agendas
- Discovering what is best for the team
- Understanding of others’ needs
- Increase in creativity