Conflict Management Training in Denver
How does your personality style influence how you deal with conflict? In this new training, we combine DiSC personality style preferences with Conflict Management Training in Denver.
The DiSC folks have done it again – they recently launched a well-researched program around conflict and the DiSC tool. I am attaching an intro video here. Intro to Conflict Management We get quite a few requests for conflict management training in Denver.
What is interesting about this tool is that it is very clear about its focus on self-awareness and self-management. These are the first two pieces of emotional intelligence. So, essentially it is a tool to support each individual in managing themselves in conflict – because you can’t control what anyone else does!
Inherent to their approach to conflict is what they are calling “automatic thoughts.” Based on behavioral-cognitive therapy, the approach is basically that our thoughts create our feelings which create our responses. So, one of the important pieces then is to pay attention to the automatic thought that gets triggered at the very beginning of a conflict. This differs by personality style.
So, for example, I send out proposals to potential clients all the time. I spent about 20 minutes on the phone with them, and then another 30 minutes writing up a proposal and sending it off. It’s my job to follow-up and see if they have any questions, or if I can support them further. Here’s what happened, 3 times this week, I sent out proposals and I heard nothing back. I wrote to ask for confirmation of receipt on the proposal. Silence. I started to get irritated. OK, that is the clue to look for the automatic thought.
As a Di, what do you think some of my automatic thoughts might have been? (insert your own example for yourself here). Some of mine were, that was rude. I spent almost an hour helping them and they can’t even confirm my email?? So, guess what these thoughts create. That’s right, more anger and even resentment. The problem with that is that a negative automatic thought often creates a destructive response – like sarcasm. But I could have another thought that creates a more productive response. For example, if I think “they must be really busy”, my response is I might leave them a VM so they know that I am available if they need me. But the point is that if I am aware of my thought, then I get to choose my thought and my response.
Let’s take a typical workplace scenario. Ray is known to interrupt others – a lot. In this morning’s meeting, he was in typical form and interrupted you twice, John once and Melinda 3 times. What do you think to yourself? Fill in your response here _____________________. You might think, boy, Ray is really passionate about his ideas! And you might then have the productive response of chatting with him more individually and building the relationsihp. Or you might think – “he only wants to hear himself talk.” Then you might ignore him or start interrupting him back. Different thoughts will lead you to a different response – productive or destructive.
Now, if you pair greater awareness about your responses in conflict with a tool, like the WIR-LA feedback tool we use in our feedback skills trainings, then you will have choice about whether or not to address any issue that comes up from a calm and thought-out perspective. These two trainings together, DiSC conflict management training in Denver, and feedback skills can help you build new, powerful positive habits that can make a difference in the workplace.
For more support around conflict management training in Denver, and conflict management coaching in Denver, contact us! firstname.lastname@example.org
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